Terms of Service

Effective Date: November 14, 2025

Last Updated: November 14, 2025

1. Acceptance of Terms

Welcome to Canandaigua.com. By accessing or using our website, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, please do not use our service.

FLX Websites, LLC ("we," "us," or "our") operates Canandaigua.com to provide information about local businesses, places, and events. We reserve the right to modify these Terms at any time. We will notify users of material changes via email or by posting a notice on the website.

2. Eligibility and Age Requirements

You must be at least 16 years old to create an account and use Canandaigua.com. By creating an account, you represent and warrant that you are at least 16 years old.

If we learn that we have collected information from someone under 16, we will delete that information promptly. Parents and guardians are responsible for monitoring their children's use of the internet.

3. User Accounts

Account Creation

To access certain features of Canandaigua.com, you must create an account using a valid email address. You are responsible for:

• Maintaining the confidentiality of your account
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

Account Security

You must not share your account credentials with others. We are not liable for any loss or damage arising from your failure to protect your account information.

Account Termination

You may request deletion of your account at any time through your profile settings. We reserve the right to suspend or terminate accounts that violate these Terms or engage in abusive, illegal, or fraudulent activity.

4. Business Profiles and User-Generated Content

Business Profile Management

Users may claim and manage business profiles for businesses they own or are authorized to represent. By claiming a business profile, you represent that you have the authority to manage that business's information on Canandaigua.com.

Content You Upload

When you upload content to Canandaigua.com, you:

• Retain full ownership of your content
• Grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute your content on our platform and in our marketing materials
• Represent that you have the right to upload the content and grant us this license
• Acknowledge that you are solely responsible for the content you upload

Content We Create

We create and maintain business profiles by collecting publicly available information and taking photos of business exteriors. Content created by FLX Websites, LLC is owned by us.

5. Accuracy of Information and Disclaimers

No Guarantee of Accuracy

We make reasonable efforts to maintain accurate information about businesses on Canandaigua.com, but we cannot guarantee the accuracy, completeness, or timeliness of any information. Business hours, contact information, and other details may change without notice.

User Responsibility

Users are responsible for verifying information before relying on it. If you find incorrect information, you may submit a feedback request or claim the business profile to update it yourself.

Limitation of Liability

We have zero liability for inaccurate, outdated, or misleading information on Canandaigua.com. You use the information at your own risk. We are not responsible for any damages, losses, or injuries resulting from your use of information found on our platform.

6. Prohibited Conduct

You agree not to:

• Upload false, misleading, or fraudulent information about businesses
• Claim or manage business profiles without proper authorization
• Use the platform to harass, defame, or harm others
• Upload content that infringes on intellectual property rights
• Upload content that is illegal, obscene, threatening, or hateful
• Attempt to gain unauthorized access to our systems
• Use automated tools to scrape or collect data from our site
• Interfere with the proper functioning of the platform
• Violate any applicable local, state, national, or international law

Violation of these rules may result in immediate account suspension or termination, and we may report illegal activity to law enforcement.

7. Intellectual Property and DMCA

Our Intellectual Property

All content, features, and functionality on Canandaigua.com (including but not limited to text, graphics, logos, and software) are owned by FLX Websites, LLC or our licensors and are protected by copyright, trademark, and other intellectual property laws.

DMCA Copyright Policy

We respect intellectual property rights and respond to valid copyright infringement claims under the Digital Millennium Copyright Act (DMCA). If you believe your copyrighted work has been infringed, please see our Copyright & DMCA Policy for instructions on how to file a notice.

8. Third-Party Links and Services

Canandaigua.com may contain links to third-party websites, services, or businesses. We are not responsible for the content, privacy practices, or terms of service of any third-party sites. Your interactions with third parties are solely between you and them.

9. Premium Services and Payments

Premium Business Profiles

Businesses may purchase premium profiles to enhance their visibility on Canandaigua.com. Premium profiles receive higher rankings in search results but do not guarantee specific placement.

Payment Processing

All payments are processed through Stripe. By purchasing a premium profile, you agree to Stripe's terms of service and privacy policy. We do not store your complete payment information.

Refunds

Premium profile fees are non-refundable after 7 days from the date of purchase. If you experience technical issues that prevent you from using the premium features you purchased, you may request a refund by contacting us at support@canandaigua.com within 7 days of your purchase. Refund requests will be evaluated on a case-by-case basis at our sole discretion.

10. Platform Liability and Section 230

User-Generated Content Disclaimer

Canandaigua.com acts as a platform for users to share information about businesses. Under Section 230 of the Communications Decency Act, we are not liable for user-generated content posted by business owners and managers.

We do not pre-screen, monitor, or edit all user-generated content. The views and information expressed in user-uploaded content do not necessarily reflect our views or endorsement.

Content Moderation

While we are not obligated to monitor user content, we reserve the right to review, edit, or remove any content that violates these Terms, infringes on intellectual property rights, or is otherwise objectionable at our sole discretion.

11. Disclaimers and Limitations of Liability

Service "As Is"

Canandaigua.com is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

• The service will be uninterrupted or error-free
• Defects will be corrected
• The service is free of viruses or harmful components
• Information on the platform is accurate or reliable

Limitation of Liability

To the fullest extent permitted by law, FLX Websites, LLC, its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use the service
• Any unauthorized access to or use of our servers
• Any bugs, viruses, or harmful code transmitted to or through our service
• Any errors or omissions in content, or any loss or damage incurred as a result of your use of content posted or transmitted through the service

Our total liability to you for all claims arising from or related to the service shall not exceed the amount you paid us in the past 12 months, or $100, whichever is greater.

12. Indemnification

You agree to indemnify, defend, and hold harmless FLX Websites, LLC, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of Canandaigua.com
• Your violation of these Terms
• Your violation of any rights of another party
• Content you upload or submit to the platform

13. Dispute Resolution and Governing Law

Governing Law

These Terms are governed by the laws of the State of New York, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of Canandaigua.com shall be resolved in the state or federal courts located in Ontario County, New York.

Informal Resolution

Before filing any legal claim, you agree to first contact us at support@canandaigua.com to attempt to resolve the dispute informally. We will make a good-faith effort to resolve disputes before resorting to formal legal proceedings.

14. Changes to Terms of Service

We reserve the right to modify these Terms at any time. If we make material changes, we will notify users via email or by posting a prominent notice on Canandaigua.com. Your continued use of the service after changes are posted constitutes your acceptance of the revised Terms.

The "Last Updated" date at the top of this page indicates when these Terms were most recently revised.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and Copyright & DMCA Policy, constitute the entire agreement between you and FLX Websites, LLC regarding your use of Canandaigua.com.

17. Contact Information

If you have questions about these Terms of Service, please contact us:

We aim to respond to inquiries within 48 business hours, though response times may vary depending on the complexity of the issue.