Accessibility Statement
Last Updated: October 21, 2025
Our Commitment to Accessibility
Web accessibility is fundamental to our mission at Canandaigua.com. We believe that websites should be usable by everyone, regardless of their abilities. We are committed to providing a website that is accessible to people with disabilities, following the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA standards.
Accessibility Standards We Follow
We strive to design and maintain this website in accordance with the WCAG 2.2 Level AA standards. We aim to support:
- Keyboard navigation for most functionality
- Content with appropriate color contrast and zoom/resize capabilities
- Video content with captions and transcripts where applicable
- Images with descriptive alt text to support screen readers
- Proper semantic HTML structure with correct heading hierarchy
- Forms with descriptive labels, error messages, and clear instructions
- Interactive elements designed to be perceivable and operable
Business-Provided Content
Canandaigua.com provides a platform where businesses and organizations can create and update their own profiles and content. While we maintain accessibility standards for the platform itself, we cannot continuously verify or control the accessibility of content that businesses and organizations upload and manage through their admin profiles.
This includes:
- Business descriptions, images, and media uploaded by business owners
- Business hours, contact information, and other business-managed data
- Photos, videos, and other content provided directly by businesses
- External links and resources provided by businesses
We encourage all businesses using Canandaigua.com to ensure their content meets accessibility standards. If you encounter accessibility issues with business-provided content, please report it to us so we can work with the business owner to address it.
Known Limitations
While we actively work to make this website accessible, some limitations may still exist:
- Third-party content: Embedded elements such as videos from third-party platforms, external analytics services, or third-party widgets may have their own accessibility limitations beyond our control. We cannot guarantee the accessibility of these third-party services.
- Older browsers: Some accessibility features may not function optimally in older browser versions or devices with limited assistive technology support.
- User configuration: Accessibility of this website depends partly on your device, browser settings, and installed assistive technologies. We are not responsible for compatibility issues arising from user configurations beyond our control.
- Dynamic content: Content that changes dynamically or in real-time may not always be fully perceivable by all assistive technologies.
Report an Accessibility Issue
If you encounter any accessibility barriers on Canandaigua.com, we want to hear from you. Please report the issue to us immediately so we can address it. Provide as much detail as possible, including:
- A description of the accessibility issue
- The page URL or specific feature affected
- Your assistive technology or access method (e.g., screen reader)
- Steps to reproduce the issue, if applicable
Contact us at: support@canandaigua.com
We will respond to accessibility reports promptly and work to resolve issues as quickly as possible. We typically aim to provide an initial response within 48 business hours, though timeframes may vary depending on the complexity of the issue and our workload.
Accessibility Resources
If you need help using assistive technologies or have questions about web accessibility, we recommend the Web Accessibility Initiative (WAI), which provides comprehensive accessibility guidance from the W3C.
Legal Compliance and Limitations
We strive to align this website with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA and applicable accessibility regulations including the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act (in the United States), as well as similar accessibility requirements in other jurisdictions. However, this accessibility statement is provided for informational purposes and does not constitute a warranty, guarantee, or legal commitment regarding complete accessibility. Accessibility is an ongoing effort, and we cannot guarantee that every element of this website or business-provided content is fully accessible for all users or all assistive technologies.
Feedback and Continuous Improvement
Accessibility is an ongoing commitment, not a destination. We regularly review and improve our accessibility practices based on user feedback, testing results, and evolving best practices. If you have suggestions for how we can improve accessibility on this website, please contact us at support@canandaigua.com.
Contact
For questions about this accessibility statement or to report an accessibility issue, please contact us at support@canandaigua.com.